DoxByDux

Refund Policy

Last updated: December 26, 2025

30-Day Money-Back Guarantee

All paid subscriptions come with a 30-day money-back guarantee. If you are not satisfied with DoxByDux PDF within the first 30 days of your initial subscription, you may request a full refund.

Subscription Refunds

Our refund policy is as follows:

  • First-time subscribers: Full refund within 30 days of initial payment
  • Renewal payments: No refunds for subsequent monthly billing cycles
  • Cancellations: Service continues until end of paid period, no partial refunds
  • Downgrades: Take effect at next billing cycle, no refunds for current period

How to Request a Refund

To request a refund:

  1. Send an email to billing@doxbydux.com
  2. Include your account email and transaction details
  3. Provide a brief reason for the refund request
  4. Refunds are processed within 3-5 business days
  5. Funds are returned via the original payment method

Payment Disputes

If you notice an unauthorized charge or billing error:

  • Contact us immediately at billing@doxbydux.com
  • Provide transaction date and amount
  • We will investigate within 3 business days
  • Unauthorized charges will be refunded immediately

Service Issues

In case of service outages or technical problems:

  • Contact support@doxbydux.com with issue details
  • We will attempt to resolve the problem promptly
  • Extended outages may result in account credit
  • Credits are applied to next billing cycle
  • No refunds for brief interruptions (less than 4 hours)

Data Loss

While we maintain robust backup systems, we are not liable for data loss. Users are responsible for maintaining their own backups. We recommend exporting important documents regularly.

Cancellation Process

To cancel your subscription:

  1. Go to Account Settings
  2. Click "Manage Billing"
  3. Select "Cancel Subscription"
  4. Confirm cancellation
  5. Access continues until period end
  6. Export documents before expiration

Mobile Money Refunds

Refunds for Mobile Money payments (M-Pesa, Airtel Money, Tigo Pesa) are processed back to the original payment phone number. Processing time may take 5-7 business days depending on the mobile money provider.

Non-Refundable Situations

Refunds will not be provided for:

  • Account termination due to terms of service violations
  • Subscription renewals beyond the 30-day guarantee period
  • Unused subscription time (partial month refunds)
  • Feature requests or missing functionality
  • User error or misunderstanding of features

Contact

For refund requests or billing questions: billing@doxbydux.com