Privacy Policy

Data We Collect

• Email address and account credentials
• Name and company information (optional)
• Payment information (processed securely via Stripe)
• Uploaded PDF documents (temporarily)
• Usage analytics and service logs
• AI assistant conversation history

How We Use Your Data

• Provide and improve PDF manipulation services
• Process subscription payments
• Send service updates and billing notifications
• Provide customer support
• Analyze usage patterns to improve our product
• Train and improve AI assistant responses

Data Storage and Security

Your data is stored securely using industry-standard encryption:

• Database: Supabase (PostgreSQL with encryption at rest)
• File Storage: Encrypted cloud storage
• Payments: Stripe (PCI DSS compliant)
• AI Processing: OpenAI API (with data processing agreement)

Data Retention

We retain your data as follows:

• Account data: Until account deletion
• Documents: Per subscription tier (30 days to 1 year)
• Payment records: 7 years (for accounting purposes)
• Usage logs: 90 days
• Cancelled accounts: 30-day grace period before deletion

Third-Party Services

We use the following third-party services:

• Stripe: Payment processing
• Supabase: Database and authentication
• OpenAI: AI assistant functionality

Each service has its own privacy policy governing their data practices.

Your Privacy Rights

You have the right to:

• Access your personal data
• Request data correction or deletion
• Export your documents
• Opt out of marketing communications
• Delete your account at any time

Cookies and Tracking

We use essential cookies for authentication and session management. We do not use advertising cookies or third-party tracking pixels.

Data Breaches

In the event of a data breach affecting your personal information, we will notify affected users within 72 hours and report to relevant authorities as required by law.

Contact

For privacy concerns or data requests, contact: privacy@doxbydux.com